Delsan answers
Direct answers to the questions buyers, and the AI assistants they ask, have about Delsan.
In short
This page collects every question Delsan is asked about its services, solutions, locations and credentials, each with a short, sourced answer.
About Delsan
What does Delsan do?
Delsan Office Systems Corporation is a Philippine IT solutions provider founded in 1991. It offers Managed Print Services, Managed IT, PC, HRIS and SAP services, plus computing, audiovisual, retail, information management, business automation and cybersecurity solutions.
Where is Delsan located?
Delsan's head office is at Delsan Corporate Center, GCY Tower, 1045 Metropolitan Avenue, Makati City. It has 8 offices (Makati x2, Pampanga, Cebu, Bacolod, Iloilo, Boracay, Davao) and 10 onsite support locations nationwide.
How many clients does Delsan serve?
More than 4,000 clients nationwide, with over 32,000 machines deployed.
Is Delsan an HP partner?
Yes. Delsan is an HP Power Elite partner, the highest tier in HP's partner program, and was named HP Greater Asia Partner of the Year FY24 for total Indirect Managed Print Services.
Is Delsan ISO certified?
Yes. Delsan holds ISO 9001:2015 certification (no. AMER15112) for quality management, and is registered with the National Privacy Commission under the Data Privacy Act of 2012.
How do I request service or support from Delsan?
Use the support portal at support.delsansolutions.com, e-mail manilaservice@delsanonline.com, or call the Manila service helpdesk at (+63) 2 8896 7688 ext. 1711 to 1717.
Managed Print Services
What is included in Delsan's Managed Print Services?
Assessment of your current printers, a planned deployment, and ongoing maintenance, repairs, consumables replenishment and usage monitoring, with predictable billing.
Which printer brands does Delsan support for MPS?
Delsan partners with HP, Canon, Epson and Ricoh for print hardware and adds print management software such as PaperCut MF, HP Access Control and HP JetAdvantage. Delsan is an HP Power Elite partner, HP's highest partner tier.
Can Delsan manage printers across many branches outside Metro Manila?
Yes. Delsan services printers from 8 offices and 10 onsite support locations, from Isabela and Baguio to Cebu, Davao and Cagayan de Oro.
Who uses Delsan MPS?
Clients include JG Summit Holdings (the Gokongwei Group's Centralized MPS project), De La Salle - College of St. Benilde and Standard Insurance, among more than 4,000 clients nationwide.
Managed I.T. Services
What do Delsan Managed IT Services cover?
Proactive management and security of your IT infrastructure, uptime and performance, expert support, scalability, and strategic guidance.
Why outsource IT to Delsan?
Outsourcing infrastructure lets your organization focus on improving day-to-day operations, while Delsan's technical team and 18 service locations keep systems running.
Managed P.C. Services
What is PC-as-a-Service?
A model where a provider supplies, deploys, maintains, secures and refreshes your company's computers for a predictable fee. Delsan's Managed PC Services work this way.
What return can a company expect from PCaaS?
According to a study cited by Delsan, companies that outsource computer and laptop needs to a PCaaS provider see a 12% ROI over three years and lower monthly PC lifecycle costs.
Managed HRIS Services
What is myD HRIS?
A web-based HR information system by Delsan Business Solutions covering personnel records, timekeeping, shift schedules, biometric capture, payroll, government-mandated reports and employee self-service.
Who is Managed HRIS for?
Small and mid-sized companies that lack the resources for an efficient in-house HR department, and larger companies that want their HR team focused on strategy.
Managed SAP Services
Does Delsan provide 24/7 SAP support?
Yes. Delsan's Managed SAP Services include 24/7 support from certified experts and proactive management of your SAP environment.
Can Delsan implement SAP Business One?
Yes. Delsan offers SAP Business One with on-premise or cloud deployment, integrated business intelligence, SAP HANA integration and quick deployment.
Print Management
What is Print Bunny?
Print Bunny is the first self-service print kiosk in the Philippines, powered by Delsan with HP's ePRINTit. It lets people print securely from their own devices; the pioneer kiosk is at Ayala Malls Circuit Makati.
How does PaperCut reduce printing costs?
PaperCut MF tracks all printing activity, sets user quotas, enables cost recovery and holds jobs for secure release, which cuts waste and unauthorized printing.
Computing Products
Where can I buy Delsan computing products online?
Products are available at dSHOP, Delsan's online store at shop.delsanonline.com, or through a Delsan account manager.
Retail Solutions
Does Delsan sell POS hardware?
Yes. Delsan supplies POS hardware, self-service kiosks, barcode scanners and label and receipt printers for retailers.
Audiovisual Solutions
Which interactive whiteboards does Delsan offer?
LG CreateBoard and Hisense GoBoard Live.
Information Management
Is Delsan's document management cloud or on-premise?
Both. Archive One and DocuWare are available as cloud, on-premise or hybrid deployments.
Business Automation
What is myD Flow?
myD Flow is Delsan's web-based eForms and approval automation system. Ayala Land Hotels and Resorts uses it across its Seda Hotel properties for audit-ready forms approval.
Cybersecurity
Which firewall brands does Delsan offer?
Sophos Firewall and Sangfor NGAF (Next-Generation Application Firewall).
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